APCO seeks feedback on comms centre KPI standard
The US-based Association of Public-Safety Communications Officials (APCO) International is calling for comments on a proposed American National Standards Public Safety Communications Center Key Performance Indicators standard.
The candidate standard identifies areas of communications centre performance that should be measured in order to benchmark effectiveness, and provides management with key performance indicators (KPIs) related to the performance of their centres.
“This standard is crucial in providing an additional quality improvement and monitoring tool for emergency communications centre managers and directors,” said Holly Wayt, President of APCO International.
You can view the document online here; feedback must be submitted by 30 September.
Please follow us and share on Twitter and Facebook. You can also subscribe for FREE to our weekly newsletter and bimonthly magazine.
$6.1m in govt funding to improve NSW rural connectivity
The funding will improve connectivity to around 1500 premises across the central west and...
Govt funds comms for Navy, Wi-Fi for evacuation centres
The government is upgrading communication systems on Royal Australian Navy ships, and also...
Call to standardise physical security of comms infrastructure
A new white paper from TCCA seeks to catalyse the creation of a global standard for the physical...
