Push-to-talk system delivered to security company

POCSTARS, a push-to-talk over cellular (PoC) solution provider, recently completed the deployment of its advanced PoC communications system for a security company in South-East Asia. The whole system passed all the acceptance tests and was formally launched in July 2022, facilitating seamless communications among the security guards and management departments.

The representatives of the security company talked with POCSTARS and listed some issues that they had with their existing push-to-talk services. For one thing, the security company often experienced server downtime and PoC services interruption. The downtime was too long and the repair was time-consuming, making it impossible to fulfil 24/7 PTT services.

The security guards worked in different cities, and the management needed to dispatch and communicate across different departments, locations and cities; it was thus essential that the PoC system supported the features of organisation-level scheduling. Finally, the existing PTT audio quality was poor; the voice calls were not clear enough; and features such as multimedia messaging and crew positioning were absent.

POCSTARS analysed these needs and designed a PoC communications and dispatching system that meets the specific needs of the security company. The Highly Available Hot Standby (HAHS) Solution solved several issues with the legacy system and provided various benefits.

Besides the Alibaba cloud server, the POCSTARS PoC system also adopts another standby server. When one server fails, another server takes over. This is to ensure that PoC services will not be cut off due to the server downtime. By using the POCSTARS HAHS solution, the server downtime can be shortened within one minute.

Since the security guards work in different cities, it is much easier to dispatch them if the features of organisation-level dispatching are available. Organisational levels are created and managed in the admin panel, and each organisational level is managed by a particular manager via a dedicated account. After creating organisational levels, managers can form groups by ticking members from different levels and departments. In this way, this security company can quickly and conveniently connect security guards from different cities and departments.

The POCSTARS PoC system aims to resolve the issue of voice call quality with the feature of adjusting terminal speech parameters. From the admin panel, agents can easily modify the parameters of heartbeat and speech quality. The lower the heartbeat, the greater the traffic and power consumption. As for speech quality, High Quality Mode is selected by default and agents can also select Fluent Mode on the admin panel.

The POCSTARS PoC system also provides versatile multimedia messaging and data features, such as sending text, picture and video messages and video streaming. It provides positioning services such as real-time positioning, distance measurement, track playback, geo-fence and geo-group.

Providing 24/7 services and preventing data loss, the new system was found to meet the needs of the security company and to improve work efficiency across teams. It has also been highly recognised by the management.