Libraries adopt RFID system
Melbourne Library Service has celebrated a historic milestone, after implementing technology to enhance the efficiency of user transactions.
Said to be the world's first RFID self-service solution with EFTPOS, it was implemented in the Melbourne City and East Melbourne Libraries, by Geelong-based company FE Technologies.
While many libraries have installed the RFID technology, this is claimed to be the first solution that allows users to pay outstanding fines. The collaboration between FE Technologies and Melbourne Library Services offers a ‘one stop’ self-service solution to library users.
The six self-serve kiosks allow users to borrow multiple items in a single transaction as well as renew previously borrowed items.
The RFID system’s use in the Melbourne City Library, which averages 3000 visitors and 3500 loans each weekday, has produced the strongest response, given the bulk of these transactions were previously conducted by library staff.
Since implemented, Melbourne Library services has reported that an average of 94% of loans are now self-serviced. This result was noted to be much more successful than other library services across Australia and overseas.
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