WA Police selects Motorola dispatch and mobility solution

In a contract valued at more than $11 million, the Western Australia Police (WAPOL) service has selected Motorola Solutions to upgrade its computer-aided dispatch system.

WAPOL’s current CAD system was approaching the end of its operational life, so the force conducted a review of CAD products globally.

Motorola Solutions’ PremierOne CAD system and locally developed mobility application Mobile Intelligence Client will integrate critical information between the agency’s databases, command centre and operational officers.

WAPOL’s incident management capabilities will be amplified by sharing precise, resource-based location and identity information.

Motorola Solutions said the system will assist the police force to efficiently manage its daily operations while ensuring officers can access key operational data anywhere, at any time and on a choice of technology-agnostic devices best suited to their roles, including smartphones, tablets and laptops.

The upgrade will also position WAPOL to take advantage of future technological advancements for enhanced efficiency and improved front-line support.

Motorola Solutions, in conjunction with WAPOL, will manage complex software integration for the project. This includes gathering business intelligence and analysis, extensive design initiation works and rigorous stress testing.

To avoid disrupting business continuity of policing services, the system will be deployed within a ‘live’ environment of IT infrastructure and applications with full back-up at a different location to maintain uninterrupted service.

The upgrade is connected with WAPOL’s Connect 2020 program, which supports the agency’s Frontline 2020 reform program by significantly strengthening the connection between internal systems, external agencies and the public as well as providing access to the right information anywhere, anytime.

“At a time when public safety agencies around the world are facing increased pressure on costs and resources, WAPOL’s investment in PremierOne CAD and Mobile Intelligence Client technologies will enable the force to efficiently manage its resources so officers can be deployed for the greatest possible impact on community safety,” said Motorola Solutions Managing Director Australia and New Zealand Steve Crutchfield.

“Over time, we see an increasing role for technology solutions that maximise the use of limited resources to deliver better community safety outcomes.”