Zetron has developed a CAD/AVL application program interface (API) for its DCS-5020 Digital Console system that enables integration between the console and applications such as Zetron’s automated vehicle location (AVL) software and third-party CAD and AVL solutions.
When the DCS-5020 API is used with AVL and CAD applications, dispatchers can initiate call set-up, text messaging or status alerts, or enable the set-up of patches on the console directly via the API to resources connected to the DCS-5020. This enables AVL or CAD users to control many of their call operations directly from the CAD or mapping resource instead of having to do so from the console.
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